Ace the Nurse Executive Certification 2025 – Lead with Confidence and Compassion!

Question: 1 / 400

The CQI model recognizes which group as internal customers?

External stakeholders

Government agencies

Staff

The Continuous Quality Improvement (CQI) model highlights the importance of viewing staff as internal customers. This perspective is rooted in the belief that for an organization to deliver high-quality services and improve patient outcomes, the needs and satisfaction of the internal stakeholders—including employees—must be prioritized. When staff members feel valued and supported in their roles, their engagement and performance can improve, leading to better experiences for patients and other external customers.

In the context of the CQI model, internal customers are those who work within the organization and contribute to its operations. By focusing on staff as internal customers, healthcare leaders can foster a culture of teamwork and collaboration, which is essential for effective service delivery and continuous improvement.

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